I often say, ‘we must try to learn from the mistakes of others because you and I will not live long enough to make them all ourselves.’Read More
When configuring an Electronic Data Capture (EDC) System, there are a lot of factors to consider: fields for data collection, automatic/programmed edits checks, metrics, the statistical analysis plan, desired reports and even validation for regulatory compliance.
However, the one area that can easily be overlooked is the End User. End Users are generally not involved in the design or...Read More
"To consult the statistician after an experiment is finished is often merely to ask him to conduct a post mortem examination. He can perhaps say what the experiment died of."Read More
Good customer service is a mindset that must be established and supported from the top by senior management to be successful in any company. We’ve all had our own personal experiences with good and not so good customer service across a variety of industries. I bet we can all agree what really makes a great company stand out: when they actually deliver on what they say they will do and stand...Read More